Shipping policy

Shipping & Delivery Policy

At Haylume, we are committed to delivering our curated modern essentials to your doorstep with precision and care. We offer Free Tracked & Insured Shipping on all orders to our supported international markets.

1. Order Processing Time

To ensure the highest quality standards, every order undergoes a thorough quality control check at our boutique partner warehouses before being dispatched.

  • Processing Time: 1–3 business days.
  • You will receive a shipping confirmation email with your unique tracking number as soon as your order is on its way.

2. Estimated Shipping Times

Our products are sourced globally to bring you the best in modern innovation. Due to our high demand and international logistics, please use the following estimates for delivery:

  • United States & Canada: 7–12 business days.
  • Europe (France, Germany, etc.): 7–12 business days.
  • Australia & New Zealand: 8–14 business days.
  • United Kingdom: 7–12 business days.

Note: Delivery times are estimates and may vary slightly due to seasonal demand or customs processing.

3. Tracking Your Order

Once your order has been dispatched, you will receive a tracking link via email. You can monitor your package’s journey in real-time. If your tracking information has not updated within 5 days of receiving your code, please contact us at haylume.office@gmail.com.

4. Shipping Insurance & Protection

Every Haylume order is fully insured. In the rare event that your package is lost in transit or arrives damaged, we will arrange for a priority replacement or a full refund at no additional cost to you.

5. Customs, Duties & Taxes

For our primary shipping zones (USA, EU, AU, UK), most orders do not incur additional customs fees. However, Haylume is not responsible for any local customs duties or taxes that may be applied by your country's customs office upon arrival. These charges are the responsibility of the recipient.

6. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are unable to redirect packages once they have been dispatched. Haylume is not responsible for orders delivered to incorrect addresses provided by the customer.

Questions? Our dedicated support team is here to assist you. Email: haylume.office@gmail.com